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  • FAQ

    FREQUENTLY ASKED QUESTIONS INDEX

     

    1. WHAT ARE MARVELLISSMA DIVERSITÉ PRODUCTS?

     

    2. WHERE CAN I PURCHASE MARVELLíSSIMA PRODUCTS?

     

    3. HOW CAN I OBTAIN ADVICE ABOUT MARVELLíSSIMA PRODUCTS?

     

    4. ARE MARVELLISSIMA PRODUCTS ENVIRONMENTALLY SAFE?

     

    5. ARE MARVELLISSIMA PRODUCTS TESTED ON ANIMALS?

     

    6. WHAT ARE THE CATEGORIES OF MARVELLÍSSIMA’S PRODUCT LINE

     

    7. HOW CAN I BE INFORMED ABOUT MARVELLÍSSIMA NEWS?

     

    8. CAN YOU SEND SAMPLES OF YOUR PRODUCTS?

     

    9. WHERE CAN I LOOK UP THE INGREDIENTS FOR EACH PRODUCT?

     

    10. HOW CAN I FIND MARVELLISSIMA’S PRICES? 

     

    11. HOW DO I ORDER ONLINE? 

     

    12. SHIPPING ADDRESS

     

    13 WHAT IS MARVELLISSIMA’S SHIPPING METHOD?

     

    14. WHAT IF I NEED TO SHIP TO HAWAI, ALASKA & PUERTO RICO

     

    15. DO YOU SHIP TO APO/FPO/DPO MILITARY ADDRESS

     

    16. CAN I TRACK STATUS OF MY ONLINE ORDER?

     

    17. HOW DO I SELECT MY SHIPPING & PACKAGING?

     

    18. WHERE CAN I VIEW MY ORDER HISTORY?

     

    19. WHAT If I FORGET MY PASSWORD, OR NEED TO RESET

     

    20. HOW DO I SHOP AND ADD PRODUCTS TO MY SHOPPING CART?

     

    21. HOW WILL MY ORDER BE SHIPPED?

     

    22. HOW CAN I CANCEL OR CHANGE MY ORDER? 

     

    23. HOW DO I PAY FOR MY ORDER?

     

    24. WHEN WILL I RECEIVE MY ORDER CONFIRMATION? 

     

    25. DOES MARVELLISSIMA HAVE A BACK-ORDER SYSTEM?

     

    26. WHAT HAPPENS IF I HAVE MISSING/DAMAGED PRODUCTS IN MY ORDER?

     

    27. DO I HAVE TO PAY TAX ON MY ORDER?

     

    28. WHAT IS MARVELLISSIMA’S RETURNS AND EXCHANGE POLICY?

     

    29. HOW DO I RETURN MARVELLÍSSIMA PRODUCTS BY MAIL?

     

    30. WHAT DO I DO IF I DO NOT RECEIVE MY ORDER?

     

    31. HOW DO I REVIEW AND RATE MY PRODUCTS? 

     

    32. WHAT IS MY WISH LIST?

     

    33. HOW DO I MAKE MY WISHLIST AVAILABLE TO OTHERS  

     

     

    ANSWERS TO FREQUENTLY ASKED QUESTIONS

     

    WHAT ARE MARVELLÍSSIMA DIVERSITÉ’S PRODUCTS?

     

    Marvellíssima-Diversité is a collection of beauty products inspired by the diverse worldwide environmentally-conscious multi-cultural Beauty influences. Make-up features a combination of treatment and color, enriched with hypoallergenic and mineral-based ingredients and developed without animal testing in fashionable colors of four categories that are complementary to specific, yet diverse skin tones:

     

    WHERE CAN I PURCHASE MARVELLISSIMA DIVERSITÉ’S PRODUCTS

     

    Marvellíssima-Diversité beauty products can be bought exclusively online at

    Marvellíssima-Diversite.com boutique.

     

    HOW CAN I OBTAIN ADVICE ABOUT MARVELLíSSIMA PRODUCTS?

     

    You can visit MARVELLíSSIMA “Product Details" section: Description and Beauty Benefits or contact customer service@marvellissima.com with your questions.

     

    ARE MARVELLISSIMA’S PRODUCTS ENVIRONMENTALLY SAFE?

     

    All Marvellíssima-Diversité makeup products are environmentally-safe and have been tested by dermatologists and ophthalmologists to ensure that they are also hypoallergenic, paraben-, oil- and fragrance-free.

     

    ARE MARVELLISSIMA PRODUCTS TESTED ON ANIMALS

     

    No, Marvellíssima’s products are not tested on animals and are committed to the elimination of animal testing.

     

    WHAT ARE THE CATEGORIES OF MARVELLÍSSIMA’S PRODUCTS?

     

    SKIN PRIMING – — COMPLEXION COLOR PALETTE –— COLOR VARIATION PALETTE—— EYE COLOR PALETTE- LIP COLOR PALETTE —– and BEAUTY ESSENTIALS.

     

    HOW CAN I BE INFORMED ABOUT MARVELLÍSSIMA NEWS?

     

    To receive our newsletter, click on the “Newsletter” icon located at the top of every page, fill in your email address, and tick the box to accept Marvellíssima emails and click “Register. “A second option is while creating your own account to check "yes" to the question asking “would you like to sign up for Marvellíssima newsletter and be notified of our exclusive offers?". Click "OK" to register your choice.

     

    CAN YOU SEND SAMPLES OF YOUR PRODUCTS?

     

    We do not offer samples without first receiving an order. However you may purchase our INTRODUCTORY PRODUCTS at a special price, or you may wish to set up an account with us. The benefits of creating an account are:

     

    1. When signed up for an email you receive news on new products as well as sample offer.
    2. Record of order history
    3. Save products to your Wishlist

     

    To become a member, click on “Membership” button then select “Create an Account,” or log in using one of the listed social networks.

     

    CAN I LOOK UP THE INGREDIENTS FOR EACH PRODUCT?

     

    To view the ingredients of any particular Marvellíssima product, just click the "Ingredients" tab to view the full list of ingredients and Beauty Benefits.

     

    HOW CAN I FIND MARVELLISSIMA’S PRICES

     

    Prices are displayed on Marvellissima-Diversité.com website and are quoted on a retail basis in U.S. currency, and subject to change without notice. Shipping, handling, and sales tax will be determined by the shipment’s destination and will be added automatically.

     

    HOW DO I ORDER ONLINE

     

    To add items to your Shopping Cart, simply click on "Add to Cart" for the item you wish to purchase.

     

    To remove an item, go to your Shopping Cart and select “Remove”.

     

    To change the quantity of items, go to your Shopping Cart and change the number in the box under the “Quantity" column. At this time, we accept and deliver orders within the United States and selected International markets For more information, see our International Shipments page. If you are a returning customer, and have finished adding items to your shopping cart and want to check out, you will be prompted to sign in by providing your e-mail address (login) and password. If you can't remember your password, click here to reset your password.

     

    Shipping Address

     

    Provide city, state, and zip code information. Spell out the city to which you are shipping the order, Please avoid misspellings and other types which can result in errors.

     

    Marvellíssima-Diversite.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $75 and over (excluding taxes). For shipments totaling less than $75, there is a delivery charge of $7.95 for Standard 3 Day shipping. Gift Card purchases ship separately from merchandise and do not apply to the $75.00 minimum for free shipping. Gift Cards always ship FREE and arrive in 3-5 business days with USPS shipping.

     

    You can add, edit, or delete shipping addresses while you are in this step of the check out process.

     

    WHAT IS MARVELLISSIMA’S SHIPPING METHOD?

     

    FAQ

     

    WHAT IF I NEED TO SHIP TO HAWAI, ALASKA & PUERTO RICO

     

    For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS (Priority), 2 Day and 1 Day shipping services. Orders $75 and over will be shipped free of charge with USPS Priority.

     

    DO YOU SHIP TO APO/FPO/DPO MILITARY ADDRESS

     

    All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.

     

    CAN I TRACK STATUS OF MY ONLINE ORDER?

     

    Yes, just click on “Account,” and sign in to check the status of your most recent order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information, including the estimated date of delivery.

     

    HOW DO I SELECT MY SHIPPING & PACKAGING?

     

    Upon entering the "ship to" addresses, select a shipment method for your order. Delivery charges will be applied according to your selection. You have the option of no gift packaging (products are delivered in a durable cardboard box, our signature terra-cotta and lapiz-lazuli gift box ($5.50 per order or a black nylon satchel with a red cord drawstring ($3.00 per order). Just select the option that best fits your needs.

     

    To select gift packaging options or to add a personalized gift message on the packing slip, click “EDIT” in Step 2, Shipping Options at Checkout. Prices are NOT included in the packing slip for gift orders.

     

    WHERE CAN I VIEW MY ORDER HISTORY?

     

    If you are a registered MARVELLíSSIMA member, you may consult your Order History by clicking here. The personal information gathered when you created a secure account with Marvellissima can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.

     

    WHAT If I FORGET MY PASSWORD, OR NEED TO RESET

     

    If you forget your username password, you will need to reset it. To do this, click on the link at any location where you log in.

     

    a. After clicking the link, proceed by entering your email address that is on file with Marvellissima.com and submit the form. Please submit the form only once and wait for the password reset email to be sent to you.

     

    b. If you have not received the email after 15 minutes, please verify you entered your email address correctly and submit the form again. If you do not have a Marvellissima.com account, one can be created by clicking Create An Account.

     

    c. Once you have received the reset password email, proceed by clicking the link in the email. If you have reset your password multiple times you must use the link in the most recent email.

     

    d. Once you are on the reset password page, enter a new, valid password.

     

    HOW DO I SHOP AND ADD PRODUCTS TO MY SHOPPING CART?

     

    a. Enter the quantity of a product you wish to purchase and click “Add to Shopping Cart” Icon. To view, the contents of your Shopping Cart click on "View Cart" at the top of the page.

     

    b. Access the “shopping Cart” any time by clicking the “Shopping Cart” icon at the top right of every page. Feel free to modify quantities and add or delete items.

     

    c. When you are ready to check out, click on “View Shopping Cart” icon by either logging in using your email and password that was created or create a new account. Review the shipping and billing information then click “Continue”. Review the items and quantities in your cart and Click. After submitting your order, you will receive an email order confirmation

     

    d. If you are not currently registered on our site, you may either create an account or proceed to checkout by selecting guest checkout. You will have an opportunity to create an account once you have completed your order.

     

    e. Once your order is processed, you will see a confirmation page letting you know your order number and that it has been received. In addition, you will receive 2 emails: (1) the first email will confirm your order and the (2) will confirm your shipment.

     

    HOW WILL MY ORDER BE SHIPPED?

     

    The carrier will be determined by the service available on your "ship to" location and the method of delivery (Standard, Expedited or Next Day) you select. When your order ships, you will receive an email that includes the name of the carrier, and a tracking number. You will also be notified by email when your purchase has been delivered.

     

    HOW CAN I CANCEL OR CHANGE MY ORDER?

     

    If you realize that you have made a mistake just after confirming your order on the website contact customer services@Marvellissima.com. Please note that we can cancel your order only once we receive your request prior to shipment Once your order has already been processed or shipped, it cannot be canceled however, it can be returned to our Return Center.

     

    HOW DO I PAY FOR MY ORDER?

     

    Payment is by Wire Transfer by JPMorgan Chase Bank, Visa, MasterCard and American Express. We are unable to accept debit cards and Corporate card at this time.

     

    The client is responsible for all duties, taxes, and freight. COD payment option is not accepted at this time During the checkout process step. you can add, edit, or delete your information. Select one credit card for the payment of your order.

     

    Only one promotional offer code can be used towards an order. Promotional offer code cannot be combined or redeemed for cash or credit.

     

    If you have a promotional code, you can enter the code at this time. The promotional offer will appear automatically into your shopping basket on the Order Confirm page.

     

    WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

     

    As soon as you have successfully placed your order with Marvellissima- Diversite.com, you will receive an email with information regarding the details of your purchase. The order confirmation email is your receipt. The order confirmation email includes your order number, the same number that appeared on our website after successful submission of your order, details of the products, corresponding prices, any credits or promotional discounts, taxes and shipping charges if applicable. your shipping and billing to information and shipping method are stated.

     

    DOES MARVELLISSIMA HAVE A BACK-ORDER SYSTEM?

     

    Occasionally an item may be temporarily out of stock. We recommend that you add the item that you want into your Shopping List and review your Shopping List regularly to check which items are back in stock. We do not have a backorder system.

     

    WHAT HAPPENS IF I HAVE MISSING/DAMAGED PRODUCTS IN MY ORDER?

     

    If your order is missing a product or contains a damaged item, please contact customerservice@Marvellissima.com. To expedite your request, please have your order confirmation number available. We will do our best to accommodate your concerns.

     

    International Sales & Shipping

     

    For information about sales and shipping to International Destinations, please contact our International Business Development. Please call 212 682-7306 or 877 737-4552 or you may email us at info@marvellissima.com

     

    DO I HAVE TO PAY TAX ON MY ORDER?

     

    Marvellissima-Diversite.com charges sales tax on orders delivered to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Sales tax are not charged on shipments to APO, FPO, and DPO addresses.

     

    WHAT IS MARVELLISSIMA’S RETURNS AND EXCHANGE POLICY?

     

    Return Policy

     

    If you are not completely satisfied with a Marvellíssima purchase or gift for any reason, please review our return, refund, and exchange policies. 

     

    Products must be returned in new or gently used condition. Marvellíssima monitors return activity for abuse and reserves the right to limit returns or exchanges with or without a receipt.

     

    Purchases can be returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label. We are not able to refund your original shipping charges, if applicable unless the return was a result of our error. Please allow 2 weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed.

     

    When you return your purchase by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

     

    If we receive your item by mail within 30 days of purchase, or if your item was paid for with a Marvellíssima gift card, online store credit or your PayPal account and we receive it by mail within 30 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at marvellíssima.com.

     

    Please note that we do not offer exchanges when you return online purchases.

     

    HOW DO I RETURN MARVELLÍSSIMA PRODUCTS BY MAIL?

     

    1. Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number.

     

    2. Package your return item in the Marvellíssima product box and packaging (if available). Otherwise, pack in a well-padded envelope or box to prevent damage

     

    3. Print the Prepaid Return label from www.Marvellíssima-Diversite.com/ returnable and mail via United States Postal Service

     

    4. You will receive an email confirmation when your return is processed. Returns can be mailed to:

     

    Marvellíssima International, Ltd
    333 East 46th Street Suite 20.A
    New York City, NY 10017

     

    WHAT DO I DO IF I DO NOT RECEIVE MY ORDER?

     

    If your delivery is late, you must inform the Marvellíssima customer service department as soon as possible, by e-mail. Marvellíssima shall then contact its authorized carrier to initiate an inquiry. Inquiries may take two weeks to process from the day of the complaint. Upon receipt of products ordered, buyer must check that the products are compliant. Any delivery missing or broken products, parcels damaged, etc. must be noted in writing by the client on the delivery slip presented by the courier alongside a signature.

     

    The client must also notify the Marvellíssima customer service department by e-mail sent to service@Marvellíssima.com specifying the nature of the problem. If the tracking for your parcel shows it as delivered but you haven't received it, you should check if an attempted delivery notice has been left in your letterbox or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the parcel. Use the delivery confirmation and tracking number sent by email to contact the carrier. You can also contact our Customer Services Department to obtain confirmation of shipping.

     

    HOW DO I REVIEW AND RATE MY PRODUCTS

     

    Use our Ratings & Reviews to voice your opinions about the product(s) you have tried and purchased. There is a five-star rating scale for each product. One star is the lowest and five stars are the highest. Click on the star you wish to select your rating.

     

    a. Sign in If you are a returning customer, you will be prompted to sign in by providing your e-mail address (login) and password. 

     

    If you are a new customer and have not shopped or reviewed with us before, you will need to register by providing your e-mail address (login) and creating a password, before being able to rate products and write reviews. Click here to register. You will be asked to enter a nickname that will appear with your posted reviews. Once you enter your nickname it cannot be edited/changed.

     

    b. Write and Preview Your Review Focus on the product stating what you like or dislike about it. You will have the occasion to preview your review before submitting it.

     

    c. Submit Your Review Click on the "Submit" button to submit your review. You will receive a confirmation page to let you know it has been.

     

    WHAT IS MY WISH LIST?

     

    My Wishlist is designed to save selected products to a specific area on the Marvellissima.com website until you are ready to buy them. If you are not yet a customer, you may create a wishlist account to save your shopping cart contents for whenever you return.

     

    a. Add products: to your Wishlist, by clicking the “Add to Wishlist “button” for any product(s) on the page you are viewing, and wish you could buy. The product(s) will be automatically stored here for future visits. The “Wishlist” button “ appears next to the “Shopping Cart” button in the product information pages.

     

    b. To Transfer My Wishlist items to your Shopping Cart, click “Move to Cart” under the product name in the “My Wishlist” box (if the My Wishlist items are shown in the box), or check the “Transfer to Cart” box next to the product (on My Wishlist main page) and click the “Update” button

     

    c. To Remove - Items from My Wishlist, either click “Delete” under the product’s name in the “My Wishlist” box or click the “Update” button.

     

    d. To “Remove” And “Move To Cart” at The Same Time on the My Wishlist main page, you can check the boxes next to the product(s) you want to “Delete” and then “Move to Cart” and click the “Update” button to perform all operations simultaneously.

     

    HOW DO I MAKE MY WISHLIST AVAILABLE TO OTHERS

     

    Your Wishlist is only “saved” once you create/log in to your account.  Therefore, you are the only one that can see it. However, you can email your Wishlist to anyone by visiting the “My Wishlist” main page, entering their email address into the “send your Wishlist to a friend’ box, and click the email envelope.  View by clicking on the “View My Wishlist” button (next to the Shopping Cart icon) in the top navigation bar.  Mouse over the red arrow and you will see a drop-down menu, click on the “My Wishlist” button to view the list.  Your Wishlist may be viewed  by clicking either the link found in the “My Wishlist” box (view My Wishlist) or by clicking